Privacy Policy

Information you give us

When you fill out a form on our website, we collect the information you provide. This typically includes:

• Contact forms: Name, email address, phone number, company name, and your message
• Career applications: Name, email address, phone number, portfolio or resume link, and your cover message

We only collect what you voluntarily submit. We don't collect information behind your back.

Information collected automatically

When you visit our website, some information is collected automatically through cookies, tracking pixels, and similar technologies:

• Google Analytics: Pages you visit, time spent on the site, how you found us, your general geographic region, device type, and browser. This data is used to understand site usage and improve the experience.
• Google Ads: Conversion tracking data (whether you arrived via a Google ad and what actions you took), and remarketing data used to show you relevant ads on other sites in the Google Display Network.
• Meta Pixel (Facebook/Instagram): Page visits, form submissions, and other on-site actions, used to measure ad effectiveness and build retargeting audiences for Facebook and Instagram advertising.
• Mapbox: Our contact and about pages use Mapbox for interactive maps. Mapbox may collect basic usage data when the map loads.
• Server logs: Your IP address, browser type, and the pages you request. This is standard for all web servers.

We are a digital marketing agency and we use standard advertising and analytics tracking on our own site. For full details about the cookies and tracking technologies we use, see our Cookie Policy.

We use the information we collect for the following purposes:

• To respond to you: When you fill out a contact form, we use your information to reply to your inquiry
• To evaluate applications: Career submissions are reviewed by our team to assess fit
• To improve our website: Analytics data helps us understand which pages are useful and where people get stuck
• To measure ad performance: Conversion tracking data helps us understand which advertising campaigns are working and optimize our ad spend
• To show relevant ads: Retargeting data is used to show our ads to people who have previously visited our site, on platforms like Google, Facebook, and Instagram
• To maintain our systems: Server logs help us identify and fix technical issues

Here's who may have access to your information:

• Our team: Employees and contractors who need it to do their work (like responding to your form submission)
• Advertising platforms: Google and Meta receive tracking data through their respective tags and pixels installed on our site. This data is used for ad measurement and retargeting as described above. These platforms process this data under their own privacy policies.
• Service providers: Companies that help us operate (such as our web hosting provider). They are contractually required to protect your data and can only use it for the specific service they provide.
• Legal requirements: If we're required by law, court order, or government request, we may need to disclose information

What we will never do:

• Sell your personal data to data brokers or third parties
• Rent or trade your contact information
• Share your mobile opt-in or consent data with anyone for any purpose

Note: Data shared with advertising platforms (Google, Meta) for ad targeting and measurement is part of the standard operation of those platforms and is governed by their respective data processing terms, not ours.

We use cookies and tracking technologies across several categories. For complete details, see our Cookie Policy. In summary:

• Essential cookies: Required for basic site functionality
• Analytics (Google Analytics): Helps us understand how people use the site
• Advertising (Google Ads): Conversion tracking and remarketing for Google Search and Display ads
• Retargeting (Meta Pixel): Conversion tracking and retargeting for Facebook and Instagram ads
• Functional (Mapbox): Loads on pages with interactive maps

You can manage your cookie preferences through your browser settings or through the opt-out tools listed in our Cookie Policy.

Spam prevention

This site is protected by Google reCAPTCHA v3 to prevent spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

We take reasonable measures to protect your information:

• Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS (HTTPS)
• Access controls: Only authorized team members can access form submissions and personal data
• Secure infrastructure: Our website runs on secure, regularly updated servers

No system is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. If we discover a breach that affects your personal information, we will notify you promptly.

We keep your data only as long as we need it:

• Contact form submissions: Retained for as long as needed to complete our business relationship, then securely deleted
• Career applications: Retained for up to 12 months after submission, unless we contact you about an opportunity sooner
• Analytics data: Google Analytics data is retained according to Google's standard retention policies (typically 14 months)
• Advertising data: Retention periods are determined by Google and Meta according to their respective data policies

If you'd like your data deleted sooner, just ask. Contact us using the details at the bottom of this page and we'll take care of it.

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to fix any inaccurate information
• Deletion: Request that we delete your personal data
• Opt out of tracking: Disable cookies and tracking via your browser settings or the opt-out tools in our Cookie Policy
• Opt out of marketing: Unsubscribe from any marketing communications at any time

To exercise any of these rights, email us at [email protected] or call (412) 579-3580. We will respond to all requests within 30 days.

If you provide your phone number and consent to text messages, you may receive SMS communications from us at (412) 579-3580. These may include:

• Appointment reminders and confirmations
• Service updates and project notifications
• Follow-ups related to your inquiry

Message frequency: Up to 4 messages per month. Message and data rates may apply.

Opting out: Reply STOP to any message to unsubscribe. Reply HELP for assistance. Consent is not a condition of doing business with us.

We do not share your phone number or SMS consent with third parties for their marketing purposes.

Our website is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has submitted information through our website, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we'll update the "Last updated" date at the top of this page. Your continued use of the website after changes are posted means you accept the updated policy.

If you have questions about this Privacy Policy or want to exercise your data rights, contact us: